What personal information do we collect?

We collect information about you to create a personalized quote, to service your insurance policy and to process any insurance claims you make to us.

Application Information:  You provide this on your application for a quote, to an agent or broker, by phone or through our website. This information may include your name, street or e-mail address, phone number, Social Security number, Date-of-Birth, gender, and/or marital status. Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

How do we collect your information?

We typically collect your personal information directly from you, such as when you request a personalize quote or purchase a service. When you contact us by phone, your call may be recorded or monitored for quality assurance, training, and security purposes. During these interactions, we may collect personal information such as your name, contact details, account information, and details related to your inquiry or issue.

Why do we collect your personal information?

We collect personal information for several business purposes, including:

• Personalization: To tailor our services, communications, and offerings to better match your situation. This may include customizing content, recommendations, and user experiences.
  
• Customer Support: To respond to inquiries, troubleshoot issues and provide assistance with product or service related questions . Your information helps us improve the quality and efficiency of our support services to ensure a positive experience.
  
• Service Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and design of our services and website.
  
• Business Operations: To support day-to-day business functions such as reporting, data analysis, and compliance with internal policies and legal obligations.
  
• Security and Fraud Prevention: To help protect our users, systems, and services from unauthorized access, fraud, and other harmful unlawful activities. This includes verifying identities, enforcing our terms and policies, and ensuring the overall integrity and security.

We use the information we collect to operate effectively and provide you with the best experience possible.  By collecting and using your data,  we aim to deliver the best possible experience while respecting your privacy.

How do we safeguard your information?

We take strong measures to protect your information, including role-based access controls, ensuring only authorized employees can access sensitive data. We uphold high company ethics and standards to ensure that all data is managed with integrity and respect. We are committed to transparency about how we collect, use, and protect your information, Additionally we may require identity verification to safeguard your account and prevent unauthorized access.

Data Sharing

Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

User Rights

• Right to Access: Users have the right to request access to the personal data we hold about them. Including Policy Details, Claims history, and underwriting data.
• Right to Correction: Users may request corrections to inaccurate or outdated information, Such as address changes and claim details.
• Right to Deletion: Users may request deletion of their personal information when it is no longer needed.
• Right to Transparency: User have the right to be informed about how their information is collected, used, and retained.
• Right to Complain: Users have the right to file complains if they believe their data rights have been violated.
• Right to Non-Discrimination: Uses are entitled to exercise their data rights without being discriminated against for requesting data access.



We are committed to protecting your privacy and ensuring the security of your personal information. By using our services you acknowledge and consent to the practices outlines in this privacy policy. If you have any questions or concerns about our privacy policy please contact us at info@lozorioinsurance.com or by phone at (346) 315-1366.